When Can You Benefit From Seeing A Physiotherapist?
Many athletes think about consulting an experienced physiotherapist while planning their training sessions.
FAQ
Frequently Asked Questions
Do you have any inquiries regarding our services? We’ve compiled a list of answers for you.
Since Physiotherapy is a direct access in Canada, a doctor’s referral is not needed, however to bill some insurance plans, a doctor’s referral may be needed.
ICBC clients are entitled for pre-approved 25 visits of physiotherapy for the first 12 weeks post MVA even without doctor’s referral.
Yes we are seeing WCB clients at our clinic. We are providing this service at our eventual clinic at The Amazing Brentwood at Evolve Strength gym location.
Yes, we are able to direct bill to most major insurance providers if requested. Please bring your coverage card/s on your first visit. If the household owns 2 insurances, we can only direct bill yours (primary) and the other portion will be claimed by you if no coordination of benefits in place.
Wear loose fitting, comfortable clothing so that we can easily exposed the area to be treated.
Bring referral if you have, copy of imaging and other records that may help us understand your issues better.
Get ready of questions you would like to discuss.
Bring your own mask to your appointment. We would really appreciate if mask is worn at all times during the sessions.
For all our rates you can go to our Jane App. You can select the therapists you prefer and see their rates there. Please visit Jane App for Rates.
Mon- Fri: 7am to 7 pm
Saturday: 9am to 8 pm
Sunday: 8 am to 5 pm
Yes, there is free parking in the Underground Office Visitor through Skyline Drive.
Please park in L0 and press 9 on the outside elevator panel. When you arrive early, you may enjoy the relaxing and inviting lounge at Suite 900 and your physiotherapist will come and invite you towards the treatment room on your scheduled time.
24- hour notice for cancellation is required. If you want to cancel, you may do it on your Janeapp account OR leave a voicemail message at 7785220343.
No shows or late cancellations are subject to the full appointment fee for repeat offender/s. It has to be paid privately using your credit card provided to us in our system (NOT through your insurance). We will let you know beforehand. Verbal warning/ reminder is given on the first and second no show/ late cancellation
which will be documented on janeapp. On the third time - we will charge the full amount.
If you are unable to make it to your session in-person, we have the ability to switch to a Virtual Physiotherapy session.
If due to Covid-19 concerns - you may call us directly and let us know your circumstances.
Yes. In your Jane account, you can safely enter your credit card info. Only you can see the details. What we will see on our end at Reform Physiotherapy and Health- it will say “valid credit card is in place”. We can bill your portions easily through this.
Once billed, the receipts will be sent directly to your email. If requested a paper copy can be provided on the next visit.